UltraCart platform updates – December 2025

December centered on deeper data workflows (full Zoho Desk archiving into Google BigQuery), faster agent tooling, and new AI-assisted content creation inside StoreFront Communications—plus early groundwork for BigCommerce imports. Together, these updates help you operate a more modern ecommerce stack, improve mobile optimization and messaging, and keep your eCommerce storefront and eCommerce checkout running smoothly at scale.

TLDR

• Better support + reporting: Zoho Desk tickets can now be fully archived to BigQuery (including schema access for AI reporting).
• Faster, smarter agents: agent-level AI configuration and a more scalable message pipeline.
• Easier content creation: AI-powered email generation inside StoreFront Communications (with quality and size safeguards).
• More operational polish: stronger carrier/ERP error handling, richer order documentation, and UI enhancements across AR, fraud review, and coupons.

Integrations

• Zoho Desk Full ticket archiving to BigQuery.
• Zoho Desk Departments and classifications configuration.
• Zoho Desk Agent picker for default signature.
• Zoho Desk Improved integration logs.
• Zoho Desk Exposed Zoho Desk ticket schema to the AI reporting tool.
• TForce Freight Collect the LTL quote number for order documentation.
• TForce Freight Display the TForce LTL quote number on orders.
• TForce Freight Improved handling of error responses indicating manual rating assistance is required.
• ShipStation Option to send an alert after X consecutive hours without an order from the channel partner.
• ShipEdge Improved error handling and surfaced the issue to the merchant.
• QuickBooks Online Improved error handling.
• QuickBooks Online Terms and List: option to save to linked accounts.
• Braintree Dispute lifecycle updates via webhooks.
• Elavon Converge (S2S) Fire a separate event for rebills.
• Elavon Converge (S2S) Upsells event exposed for all merchants.
• BigCommerce Import Initial order import implementation.

CRM

• Agent AI Agent-level AI capabilities configuration.
• Agent AI All virtual agents moved to the decoupled message processing pipeline for scalability and fault tolerance.
• Coupon Generation Fixed capabilities for the generate-coupon tool call.

StoreFront Communications

• AI Email Generation Virtual agent integration for AI-powered email content generation.
• AI Email Generation Improved system prompt for higher quality output.
• AI Email Generation AI generation prompt limited to 10K characters.

StoreFront Visual Builder

• MyAccountRegisterForm New settings for after-action behavior and go-to URL, matching existing MyAccountLoginForm options.
• itemsavings Option to include coupon discounts in the savings calculation when the element is located under a checkoutitemlist.
• itemform Fixed step attribute on the arbitrary unit cost element.
• Custom Fields Contractually stable methods to get/set custom fields on storefront objects.

REST API

• Item Multimedia SVG support for item multimedia.
• Item Multimedia Fixes to external input de-duplication for item REST multimedia.
• Customer Profile Search New search method for customer profiles.
• Customer Profile Search Added caching target to getCustomers on the Customer REST API.
• Item Related Items Added two missing type constants in RestItemRelatedItem.

BigQuery

• Upsell Offer Events StoreFront upsell offer event UTM values now flow to BigQuery.
• Order Stage History Removed the quick AR transition from the current stage change history view.
• Order View Fixed view for order.customer_profile.cc_emails in the streaming step function.

Backend UI

• Accounts Receivable Added custom fields to the dataset display.
• Accounts Receivable Adjusted coupon retry logic to always increment the day (even when skipping), with an additional rejection check.
• Accounts Receivable Floor the date on AR retry configuration.
• Fraud Review Added more checks related to fraud review orders on billing save.
• Placed Order Custom Fields Additional query to find custom field properties on placed orders.
• Auto Orders Auto Order Editor: added an “update billing” button.
• Auto Orders Payment Method Test: option to skip auto order setup.
• Item Variation Descriptions Expanded description field from 50 to 75 characters in variation assignments.
• Item Tags Limited merchant item tags to 250.
• What’s New Section New “What’s New” section on the main menu with an updated stylesheet.
• Coupons Support for shipping methods on two additional coupon types.
• Coupons Fix for coupons discounting specific shipping methods.

Affiliate System

• Creative Assets Offloaded affiliate creatives to CDN for faster delivery.