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Your Agents See the Full Picture Before They Type a Word
A standalone chat tool gives your agents a blank screen and a blinking cursor. UltraCart Conversations surfaces the customer's complete profile the moment a conversation opens — no searching, no tab switching, no “can I get your order number?”
- Recent orders and shipments — tracking info, return status, and order details at a glance
- Active subscriptions — billing dates, items, and payment method
- LTV and loyalty tier — high-value customers get the attention they deserve
- Live browsing context — current page, cart contents, and session activity in real time
- Full conversation history — past chats, SMS, phone calls, and AI interactions in one timeline
WebChat — Real-Time Help While They Browse
Embeddable on any UltraCart storefront. Customers get real-time help while they browse and buy. Agents see what the customer is looking at, what's in their cart, and their full order history — all in the same window.
- Customizable widget — match your brand colors and positioning
- Live browsing context — current page, cart value, and session time
- Cart actions — add coupons and products to a customer's cart mid-conversation
SMS — Two-Way Messaging With Full Context
Initiate outbound text messages or respond to inbound SMS from the same inbox. Two-way messaging with full conversation threading and customer identification.
- Outbound initiation — start SMS conversations with existing customers
- Two-way threading — full message history in one continuous thread
- Unsubscribe management — automatic opt-out handling built in
Reach Customers at the Right Moment
Trigger conversations based on real browsing behavior — not guesswork. A configurable rule builder lets you define exactly when and how to engage visitors before they leave.
- Behavior-based triggers — time on page, cart value, pages viewed, and referral source
- Visitor targeting — first-time visitors, returning customers, or specific URL patterns
- Queue assignment — route engagement conversations directly to sales, support, or checkout help
- Custom greeting messages — personalize the first message based on what triggered the engagement
Respond Faster With Fewer Mistakes
Canned responses and queue routing work together to ensure the right agent answers quickly with a consistent message.
- Dynamic variables — insert customer name, agent name, and email automatically into responses
- Shortcode access — type a # shortcode to find and insert responses mid-conversation
- Department routing — direct conversations to sales, support, or checkout help by topic
- Load balancing — automatic or manual assignment based on agent availability and capacity
AI and Human Agents, Working Together
AI handles first response and routine questions around the clock. Complex issues escalate to human agents with full context preserved — no information gets lost in the handoff.
- AI first response — instant answers for common questions, 24/7, with access to your full product catalog and order system
- Context-preserving escalation — human agents see the entire AI conversation, customer profile, and browsing context
- Configurable capabilities — control what AI agents can do: look up orders, modify subscriptions, generate coupons, or open support tickets
- AI coaching — real-time AI-powered coaching feed helps human agents during live conversations
Built-In Conversation Intelligence
Automated Sentiment Analysis
Every conversation is scored for sentiment — positive, negative, neutral, or mixed. Quickly identify frustrated customers before they churn, and review interactions that didn't go well to refine your team's approach.
Automated Image Moderation
An advanced monitoring system automatically detects and removes potentially offensive or inappropriate images. Your agents and customers interact in a safe environment without manual content review.
Speak Every Customer's Language
Bi-directional real-time translation lets your agents communicate with customers in their preferred language. The agent writes in English, the customer reads in their language — and vice versa.
- Automatic detection — customer language is identified and translation starts without manual configuration
- Agent language preferences — route conversations to agents who speak the customer's language when available
- Full language coverage — support customers in dozens of languages without hiring multilingual staff
Everything Your Team Needs in One Place
Conversation Archives
Full searchable history across SMS and WebChat. Filter by date, agent, sentiment, or customer to find any interaction.
Media Sharing
Image and file attachments in conversations. Customers share screenshots, agents send guides and documents.
Multi-Agent Collaboration
Multiple agents can view or join a conversation. Bring in specialists without transferring the customer.
Typing Indicators
Real-time typing notifications for both agents and customers. Visible across multi-agent conversations.
Desktop & Audio Notifications
Configurable alerts for new messages, queue entries, and engagement triggers. Never miss a conversation.
Cart Actions Mid-Chat
Add coupons and products to a customer's cart directly from the conversation interface. Close the sale in real time.
Agent Status & Capacity
Agents manage their availability and set conversation limits. Routing respects capacity automatically.
Scheduled Messages
Queue messages for future delivery. Follow up with customers at the right time without manual reminders.
Knowledge Base Integration
Upload documents and product information that AI agents reference when answering customer questions.
Permission Controls
Admin and user roles with configurable access. Control who manages settings, queues, and engagement rules.
Part of the UltraCart CRM Platform
Give Your Team One Inbox With Full Customer Context
Start your free trial and see how conversations change when your agents know every customer before they respond.
Ready to Launch Your Online Store? It's Easier Than You Think!
Get started with UltraCart in just a few simple steps—no long commitments, no complicated setup. Just a streamlined experience designed to get your store live and making sales.
Clear Pricing
Transparent pricing that grows with your business—no hidden fees, just the tools you need to succeed.
Pricing and PlansDedicated Support
Friendly support ready to help you launch, grow, and answer any questions along the way.
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