An Ecommerce Phone System That Knows Your Customers Before You Say Hello

PCI-Compliant Payments During Any Call

Agent-assisted, PCI-compliant credit card capture built into the phone system. The agent initiates payment, the customer enters their card via phone keypad, and the card is securely vaulted. Your agent never sees or hears raw card data.

AI Phone Agents — Voice Support That Never Sleeps

AI phone agents handle real voice calls with the same customer context and commerce capabilities as your human agents. They answer overflow, work queues, and process orders — around the clock.

• Overflow handling — when your team is busy, AI picks up with full context instead of sending to voicemail
• Queue assignment — assign AI agents to specific departments just like human agents
• Order taking and payments — process new orders and PCI-compliant payments by voice
• Subscription management — pause, cancel, update cards, and manage auto-orders
• Contextual handoff — when it needs a human, the AI transfers with full conversation context preserved

Real-Time AI Coaching During Live Calls

AI doesn't have to replace your agents — it can make them better. AI coaching listens to live calls and delivers a real-time text feed of suggestions, customer data, and next-best-action recommendations directly alongside the call interface.

• Product suggestions — recommends items based on the customer's purchase history and current conversation
• Customer data on demand — surfaces order details, subscription status, or account info the moment it's relevant
• Organization-specific guidance — trained on your policies, procedures, and knowledge base
• Priority-based alerts — coaching messages flagged by importance so agents focus on what matters
• Automatic trigger — coaching can start automatically per queue, or agents can activate it mid-call

Professional Call Handling — Hold, Transfer, and Conference

Every feature your team needs to handle calls efficiently — hold, mute, transfer, conference, and multi-line support. All with real-time customer context visible throughout.

• Hold and resume — per-line hold with custom hold music
• Warm and cold transfer — introduce the caller to the next agent, or transfer directly
• Conference calling — bring in supervisors or specialists mid-call without transferring or dropping
• Multi-line support — handle two simultaneous calls with independent hold and mute per line
• DTMF keypad — navigate external IVR systems and send tones during active calls

Phone Order Entry Without Leaving the Call

Your agents can build a full order while talking to the customer — search items, apply coupons, calculate shipping, and process payment. No switching tabs. No separate order entry system. Everything happens in the same call screen.

• Full cart builder — search products, add items, apply coupons and gift certificates
• Customer addresses auto-populate — billing and shipping from their profile
• Payment processing — credit card via DTMF, stored cards on file, or purchase orders
• Quotes — create and send quotes that convert to orders when the customer is ready