One customer question. Two very different systems. Watch what happens behind the answer.
Where's my order? And can you update my card on file?
I'd be happy to help! Unfortunately, I can't access account-specific information. Please contact our support team for order status inquiries.
Your order #91204 shipped yesterday via FedEx. Your subscription renews May 15. Want me to update the card on file?
24/7 WebChat and SMS support with order lookups, subscription management, and contextual handoff to humans.
Handle overflow calls, take orders, manage queues, and work around the clock with full customer context.
Sits alongside human agents during live calls — suggesting items, surfacing customer data, and delivering real-time guidance.
Monitors support tickets in Zoho Desk and drafts responses grounded in real store data — for human review before sending.
AI chat agents handle WebChat and SMS conversations with real access to your commerce data. They don't just answer questions — they take action on orders, subscriptions, and payments.
Your customers get instant answers and can take real action without waiting for a human agent.
Real autonomous voice agents — not voicemail bots, not menu trees. UltraCart AI phone agents pick up the line, hold a real-time conversation, and handle the full call with the same customer context and commerce capabilities as your human team.
AI doesn't have to replace your team — it can make them better. AI coaching sits alongside your human agents during live phone calls, delivering a real-time text feed of suggestions, customer data, and next-best-action recommendations.
Generic helpdesk AI sounds confident while being wrong — especially on the scenarios that dominate ecommerce tickets. UltraCart's ticket drafting agents work inside Zoho Desk and anchor every response in actual order, shipping, and subscription data.
Your AI agents are only as good as what they know. Feed them the policies, product details, and procedures that make your store yours — and the agent will answer with your voice, not a generic playbook.
Need your AI agent to do something UltraCart doesn't ship out of the box? Connect an external MCP (Model Context Protocol) server and the agent gains a new toolbox — without writing custom integrations or waiting on a roadmap.
Set the agent's name, profile image, and overall personality. Then tune separate instructions for each channel — chat, SMS, voice, and ticket — so a chat reply, a voice greeting, and a ticket response each sound right for the medium.
Toggle what the agent can do — order lookups, subscription management, ticket creation, payment processing, coupon generation.
Set daily and monthly budget caps. Assign to specific queues or channels. Monitor conversations in real time.
Once you're running more than a handful of AI agents, the question isn't whether the AI is working — it's which agent is doing what right now, and how their day stacks up against your human team. The Team Operations console answers both.
Automation without oversight is a liability. Every AI conversation can be supervised in real time — without dropping the customer or restarting the conversation.
You decide exactly what data and actions are permitted, you can watch conversations in real time, step in or take over at any moment, and review outcomes across your storefront. Full visibility and granular controls — automation without sacrificing oversight.
Grant agents only what they need — orders, subscriptions, item/StoreFront content. Enable specific actions and limit access by queue or page context.
Every conversation across chat, SMS, and phone is logged with searchable transcripts, sentiment, and outcomes. See Live AI Oversight for live intervention tools.
Set daily and monthly spending caps per agent. Stay in control of AI usage costs without manual monitoring.
No. AI agents are built into UltraCart with direct access to the data you allow — no plugins, APIs, or middleware required.
Yes. Create separate agents for different channels, or assign a single agent to handle both chat and phone queues based on your routing rules.
The AI listens to the call and delivers real-time suggestions in a text feed alongside the call interface. Your human agent sees recommendations but decides what to use.
No. The AI drafts responses for your team to review before sending. It's a human-in-the-loop system by design.
AI agents can automatically create tickets via email, UltraCart Tasks, or Zoho Desk and notify the customer with next steps.
Create as many as you need — with different personalities, capabilities, and channel assignments. Each can have its own knowledge base and budget.
Yes. Both chat and phone agents use the same PCI Level 1 compliant infrastructure as human agents. Card data is never exposed in conversation.
Supervise your hybrid workforce of human and AI agents in a single live console.
ExploreCloud phone with customer context on every call and PCI-compliant payments.
ExploreWebChat and SMS in one inbox with full customer context on every message.
ExploreDeep profiles with order history, LTV, loyalty, and activity tracking.
ExploreStart your free trial and put AI to work across chat, phone, coaching, and support tickets.
Get started with UltraCart in just a few simple steps—no long commitments, no complicated setup. Just a streamlined experience designed to get your store live and making sales.
Transparent pricing that grows with your business—no hidden fees, just the tools you need to succeed.
Pricing and PlansFriendly support ready to help you launch, grow, and answer any questions along the way.
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