Chargebacks 911

The Chargebacks911 ecommerce integration forwards chargeback data from your UltraCart account to Chargebacks911 automatically, so disputes reach the team fighting them without anyone exporting a spreadsheet or rekeying an order. You connect your credentials once, map your merchant accounts, and UltraCart transmits from that point forward.

Chargebacks911 was started by merchants who had built an online business and watched disputes eat the revenue, then could not find a provider that worked properly. More than a decade on, the company describes itself as the first global business dedicated entirely to post-transactional fraud, and reports safeguarding over 2.4 billion online transactions a year for clients across 87 countries. Their platform covers the full arc of the problem: reducing the disputes you receive, recovering the revenue behind the ones you do, and repairing your standing with processors afterward.

Chargebacks arrive on the acquirer's clock, not yours. A merchant working them by hand is pulling order records, matching them to a reason code, assembling evidence, and submitting before a deadline set by someone else, usually while doing five other jobs. Miss the window and the money is gone whether or not the dispute was winnable. This integration removes the collection step entirely: UltraCart pushes the chargeback data across as it happens, so representment starts from complete order records rather than whatever someone had time to gather.

The integration is built for merchants running real payment complexity rather than a single account. You create a merchant account profile for each Chargebacks911 account and merchant ID combination you hold, then assign profiles per card brand on each rotating transaction gateway, so a merchant running several acquirers and splitting traffic across them keeps every chargeback routed to the correct place. Sandbox and production environments are both supported for testing before you go live, and transmission activity is visible in UltraCart's Integration Log, so you can confirm data is moving rather than assume it.