About Teleperformance

Teleperformance, the industry's best provider of outstanding customer support and sales at every turn, serves companies from all four corners of the globe, providing excellent results in managing their customer care, technical support and credit collection operations. With 2011 revenue exceeding US2.95 billion, Teleperformance Group has the strength to achieve your results, period.

Strategically places throughout the world The Group runs 250 contact centers in 49 countries with more on the way. There are over 135,000 employees operating 98,000 computerized workstations, speaking 66 different languages and dialects to make sure you are not missing any people group that needs your products.

Teleperformance knows that having a contact center is only step 1 into helping your business service your customers and sell your products. Since converting prospects into loyal customers is the mission of our customer acquisition agents, TP takes the time to train all ground-level sales force agents to make your products stand out. When you want to make sure that you optimize revenues, Teleperformance is your partner of choice.

Teleperformance - helps your customers understand the value proposition of your products.

It's one thing to try to sell someone on a product, it's quite another to have a solution that maximizing return on investment by expounding on all the benefits of your product. Your businesses will be positioned with agents that will not only contact, but also connect with every customer, and that's Teleperformance's specialty. We already possess the skill and and the know-how to turn first contact opportunities into first sales. From there its up to you whether we continue to service your customers through follow-up, surveys, etc. Whether inbound or outbound calls, fielding questions, explaining benefits and making a convincing case to lead your consumers to say "yes", Teleperformance will gain your trust and continued business .

Teleperformance Offers B2C* and B2B** Services:

  • Lead Generation and Appointment Scheduling;
  • Data Verification Services;
  • Cross-Selling and Up-Selling;
  • Customer Retention and Loyalty Management;
  • Win-Back Programs and Surveys;
  • Collections and Accounts Receivable Management.

Teleperformance Communication Methods:

  • Fixed Line or Mobile Telephones;
  • SMS (Short Message Service) or the Web;
  • Fax or Email;
  • Written Correspondence;
  • Social Media Sites.

Teleperformance sales team focuses on the goal - to turn prospects into customers.

When you need to grow fast and your company needs a call center that already has proven itself in the marketplace millions of times per day, Teleperformance just makes sense. A quick overview of our sales system will show how our agents can improve company profitability, increase market share and business intelligence and maximize contact with potential and existing customers. All work together to better understand your demographics and their behaviors. Taking it one step further with up-selling and cross-selling makes every sale a higher value.

Teleperformance outsourced, but in-house.

At Teleperformance, our sales experience crosses borders, languages and cultures the world over. So though you are partnering with an external company, we consider ourselves your in-house contact center experts. Whether your prospective clients are local or global, Teleperformance is the one to reach them and help you improve your revenues.

Website:teleperformance.com

*B2C - Business to Consumer
**B2B - Business to Business

Managing your business

Manage the full life-cycle of your business using our robust departments

Orders

One of UltraCart's most powerful features is its robust back office systems. With Departments for Auto Orders, Shipping, Fraud Review, and much more.

Customers

Customer Profiles allow your customers to store their information, view past orders, write item reviews, and more.

Reporting

The UltraCart platform features a variety of robust reports to help you manage your e-commerce business. From complete Sales reports to Item and Customer reports.

Affiliates

Affiliate marketing is one of the most powerful and least expensive ways to promote your brand. With the affiliate doing their own marketing, you'll likely see an increase in sales, as well as awareness of your brand.

Accounting

Download sales information into QuickBooks automatically with our free UltraBooks software. UltraBooks allows UltraCart merchants to import data directly to QuickBooks™ software.

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Fulfillment

Having someone else ship your products can be one of the best decisions that you will ever make. It will allow your company to focus on other areas such as product development and marketing.

Advanced Integrations

UltraCart has hundreds of advanced features available, but even we can't predict every need. If you require additional functionality not integrated directly into the UltraCart E-Commerce Platform, you can use our available advanced integration interfaces to offer complex and robust services to your website visitors.

Activation Codes

Selling software that requires a custom registration code? Or need to provide a user name & password in real time? Check out our Activation API to see how you can utlize UltraCart in these scenarios. More about Activation Codes

XML Postback

Allows your server to receive XML notifications when orders are placed or changed. This is a great way for merchant to integrate in house applications. More about XML Postback

Electronic Data Interchange (EDI)

An inter-company, application-to-application communication of data in standard format for business transactions, Electronic Data Interchange (EDI) is a set of standards for structuring information that is to be electronically exchanged between and within businesses, organizations, government entities and other groups. The standards describe structures that emulate documents, for example purchase orders to automate purchasing. The term EDI is also used to refer to the implementation and operation of systems and processes for creating, transmitting, and receiving EDI documents. More about EDI

Application Programming Interface (API)

UltraCart provides advanced merchants sophisticated and robust REST-style API for manipulating an UltraCart account. Common uses for the APIs include integration with a custom legacy applications, real-time inventory and product management, bulk import and export of customer data, ad more.

Currently implemented are API functions for systems such as Item Management, Catalog Management, Inventory, and Order Processing. If you require an API that is not currently implemented, please contact our Professional Services department for a development estimate. More about the UltraCart API

Support

Our experienced support staff is here to help!

Never outsourced 100% in-house US based support.

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Quick answers to common questions.

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Extensive Documentation and code examples.

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Video training tutorials, guides and tips.

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