Accounts Receivable Retry

Accounts Receivable Retry is failed payment recovery built into UltraCart. When a charge is declined, the order moves into Accounts Receivable and the system reattempts payment on a schedule you define, emails the customer to update their billing details, and reports exactly how much it recovered. Nobody has to watch a queue for it to work.

Declines are ordinary. Cards expire, credit limits are reached, and banks flag transactions that turn out to be perfectly legitimate. On a subscription or auto order program, those declines are the largest single source of lost customers, and almost none of them are customers who decided to leave. UltraCart treats a decline as the start of a recovery process rather than the end of the sale.

Handled by hand, a declined payment means someone exports a list, retries charges one at a time, and writes to customers asking them to update a card. Most merchants never get to it, and the revenue quietly disappears. Accounts Receivable Retry runs up to seven attempts across a window you control, choosing which day each attempt falls on, and can apply a coupon code to the retry if a small discount is worth more than a lost order. Customers can be emailed automatically, and your own staff can be notified on either a successful recovery or a final rejection.

The statistics panel reports what the feature actually earned rather than what it attempted: conversion percentage, total revenue, number of attempts, number of successes, and any discounts applied, across whatever date range you select. A detailed view breaks those same numbers out by individual retry day, so you can see whether a third attempt is still paying for itself, and the whole report exports to a spreadsheet. At the end of the schedule you can have UltraCart reject the order automatically or leave it sitting in Accounts Receivable for a person to work. Retry configuration and statistics are also available through the UltraCart REST API.