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December centered on deeper data workflows (full Zoho Desk archiving into Google BigQuery), faster agent tooling, and new AI-assisted content creation inside StoreFront Communications—plus early groundwork for BigCommerce imports. Together, these updates help you operate a more modern ecommerce stack, improve mobile optimization and messaging, and keep your eCommerce storefront and eCommerce checkout running smoothly at scale.

TLDR

  • Better support + reporting: Zoho Desk tickets can now be fully archived to BigQuery (including schema access for AI reporting).
  • Faster, smarter agents: agent-level AI configuration and a more scalable message pipeline.
  • Easier content creation: AI-powered email generation inside StoreFront Communications (with quality and size safeguards).
  • More operational polish: stronger carrier/ERP error handling, richer order documentation, and UI enhancements across AR, fraud review, and coupons.

Integrations

  • Zoho Desk Full ticket archiving to BigQuery.
  • Zoho Desk Departments and classifications configuration.
  • Zoho Desk Agent picker for default signature.
  • Zoho Desk Improved integration logs.
  • Zoho Desk Exposed Zoho Desk ticket schema to the AI reporting tool.
  • TForce Freight Collect the LTL quote number for order documentation.
  • TForce Freight Display the TForce LTL quote number on orders.
  • TForce Freight Improved handling of error responses indicating manual rating assistance is required.
  • ShipStation Option to send an alert after X consecutive hours without an order from the channel partner.
  • ShipEdge Improved error handling and surfaced the issue to the merchant.
  • QuickBooks Online Improved error handling.
  • QuickBooks Online Terms and List: option to save to linked accounts.
  • Braintree Dispute lifecycle updates via webhooks.
  • Elavon Converge (S2S) Fire a separate event for rebills.
  • Elavon Converge (S2S) Upsells event exposed for all merchants.
  • BigCommerce Import Initial order import implementation.

CRM

  • Agent AI Agent-level AI capabilities configuration.
  • Agent AI All virtual agents moved to the decoupled message processing pipeline for scalability and fault tolerance.
  • Coupon Generation Fixed capabilities for the generate-coupon tool call.

StoreFront Communications

  • AI Email Generation Virtual agent integration for AI-powered email content generation.
  • AI Email Generation Improved system prompt for higher quality output.
  • AI Email Generation AI generation prompt limited to 10K characters.

StoreFront Visual Builder

  • MyAccountRegisterForm New settings for after-action behavior and go-to URL, matching existing MyAccountLoginForm options.
  • itemsavings Option to include coupon discounts in the savings calculation when the element is located under a checkoutitemlist.
  • itemform Fixed step attribute on the arbitrary unit cost element.
  • Custom Fields Contractually stable methods to get/set custom fields on storefront objects.

REST API

  • Item Multimedia SVG support for item multimedia.
  • Item Multimedia Fixes to external input de-duplication for item REST multimedia.
  • Customer Profile Search New search method for customer profiles.
  • Customer Profile Search Added caching target to getCustomers on the Customer REST API.
  • Item Related Items Added two missing type constants in RestItemRelatedItem.

BigQuery

  • Upsell Offer Events StoreFront upsell offer event UTM values now flow to BigQuery.
  • Order Stage History Removed the quick AR transition from the current stage change history view.
  • Order View Fixed view for order.customer_profile.cc_emails in the streaming step function.

Backend UI

  • Accounts Receivable Added custom fields to the dataset display.
  • Accounts Receivable Adjusted coupon retry logic to always increment the day (even when skipping), with an additional rejection check.
  • Accounts Receivable Floor the date on AR retry configuration.
  • Fraud Review Added more checks related to fraud review orders on billing save.
  • Placed Order Custom Fields Additional query to find custom field properties on placed orders.
  • Auto Orders Auto Order Editor: added an “update billing” button.
  • Auto Orders Payment Method Test: option to skip auto order setup.
  • Item Variation Descriptions Expanded description field from 50 to 75 characters in variation assignments.
  • Item Tags Limited merchant item tags to 250.
  • What’s New Section New “What’s New” section on the main menu with an updated stylesheet.
  • Coupons Support for shipping methods on two additional coupon types.
  • Coupons Fix for coupons discounting specific shipping methods.

Affiliate System

  • Creative Assets Offloaded affiliate creatives to CDN for faster delivery.

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