December centered on deeper data workflows (full Zoho Desk archiving into Google BigQuery), faster agent tooling, and new AI-assisted content creation inside StoreFront Communications—plus early groundwork for BigCommerce imports. Together, these updates help you operate a more modern ecommerce stack, improve mobile optimization and messaging, and keep your eCommerce storefront and eCommerce checkout running smoothly at scale.
TLDR
- Better support + reporting: Zoho Desk tickets can now be fully archived to BigQuery (including schema access for AI reporting).
- Faster, smarter agents: agent-level AI configuration and a more scalable message pipeline.
- Easier content creation: AI-powered email generation inside StoreFront Communications (with quality and size safeguards).
- More operational polish: stronger carrier/ERP error handling, richer order documentation, and UI enhancements across AR, fraud review, and coupons.
Integrations
- Zoho Desk Full ticket archiving to BigQuery.
- Zoho Desk Departments and classifications configuration.
- Zoho Desk Agent picker for default signature.
- Zoho Desk Improved integration logs.
- Zoho Desk Exposed Zoho Desk ticket schema to the AI reporting tool.
- TForce Freight Collect the LTL quote number for order documentation.
- TForce Freight Display the TForce LTL quote number on orders.
- TForce Freight Improved handling of error responses indicating manual rating assistance is required.
- ShipStation Option to send an alert after X consecutive hours without an order from the channel partner.
- ShipEdge Improved error handling and surfaced the issue to the merchant.
- QuickBooks Online Improved error handling.
- QuickBooks Online Terms and List: option to save to linked accounts.
- Braintree Dispute lifecycle updates via webhooks.
- Elavon Converge (S2S) Fire a separate event for rebills.
- Elavon Converge (S2S) Upsells event exposed for all merchants.
- BigCommerce Import Initial order import implementation.
CRM
- Agent AI Agent-level AI capabilities configuration.
- Agent AI All virtual agents moved to the decoupled message processing pipeline for scalability and fault tolerance.
- Coupon Generation Fixed capabilities for the
generate-coupontool call.
StoreFront Communications
- AI Email Generation Virtual agent integration for AI-powered email content generation.
- AI Email Generation Improved system prompt for higher quality output.
- AI Email Generation AI generation prompt limited to 10K characters.
StoreFront Visual Builder
- MyAccountRegisterForm New settings for after-action behavior and go-to URL, matching existing
MyAccountLoginFormoptions. - itemsavings Option to include coupon discounts in the savings calculation when the element is located under a
checkoutitemlist. - itemform Fixed
stepattribute on the arbitrary unit cost element. - Custom Fields Contractually stable methods to get/set custom fields on storefront objects.
REST API
- Item Multimedia SVG support for item multimedia.
- Item Multimedia Fixes to external input de-duplication for item REST multimedia.
- Customer Profile Search New search method for customer profiles.
- Customer Profile Search Added caching target to
getCustomerson the Customer REST API. - Item Related Items Added two missing type constants in
RestItemRelatedItem.
BigQuery
- Upsell Offer Events StoreFront upsell offer event UTM values now flow to BigQuery.
- Order Stage History Removed the quick AR transition from the current stage change history view.
- Order View Fixed view for
order.customer_profile.cc_emailsin the streaming step function.
Backend UI
- Accounts Receivable Added custom fields to the dataset display.
- Accounts Receivable Adjusted coupon retry logic to always increment the day (even when skipping), with an additional rejection check.
- Accounts Receivable Floor the date on AR retry configuration.
- Fraud Review Added more checks related to fraud review orders on billing save.
- Placed Order Custom Fields Additional query to find custom field properties on placed orders.
- Auto Orders Auto Order Editor: added an “update billing” button.
- Auto Orders Payment Method Test: option to skip auto order setup.
- Item Variation Descriptions Expanded description field from 50 to 75 characters in variation assignments.
- Item Tags Limited merchant item tags to 250.
- What’s New Section New “What’s New” section on the main menu with an updated stylesheet.
- Coupons Support for shipping methods on two additional coupon types.
- Coupons Fix for coupons discounting specific shipping methods.
Affiliate System
- Creative Assets Offloaded affiliate creatives to CDN for faster delivery.
