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Resources › Order Tracking
Branded Order Tracking with SMS Notifications
Automated SMS and email shipment notifications, a branded tracking page on your storefront, and carrier integrations for USPS, FedEx, and UPS, all built into UltraCart. Cut down on "where is my order" tickets and keep customers informed from label to doorstep.
Free 14-day trial. Enabled by default on supported themes.
Branded Tracking Page
Every supported StoreFront theme ships with an integrated order tracking page that lives on your domain, under your brand. Customers land on your store to track their order and opt in to SMS updates, instead of getting punted to a third-party tracking site.
- Live shipment map with carrier route data
- Step-by-step shipment progress timeline
- Full item list and order details on the same page
- Enabled by default. No setup required on supported themes.
Supported themes: Hero 1.06, Native 1.04, Jewel 1.03, Natural VB 1.05, Lifty 1.04, Elements 2.04
Order Management Tracking
Operators see shipment status alongside every order, with carrier events updating in real time. No more flipping between your store admin and a carrier portal to answer a customer question.
- Tracking summary inline on the main order list view
- Full event history per shipment on the order detail page
- Carrier name, package location, and event timestamps
- Surfaces problem shipments (delays, failed attempts, exceptions) so your team can act before customers reach out
Transactional Email Notifications
Keep customers informed with automated shipment emails sent from your StoreFront. Each email ships with the order's tracking details and a direct link back to the branded tracking page on your store, so customers can dig deeper without leaving your brand.
- Automated shipped, out for delivery, and delivered events
- Tracking link embedded in every shipment email
- Fully customizable templates via Storefronts › Communications › Transactional Emails
StoreFront Communication Flows
Shipment events can trigger your StoreFront Communication Flows for no-code automation. Send a thank-you sequence on delivery, request a review three days later, or escalate exceptions to a support queue, all without writing a webhook handler.
- Triggers on expected delivery, out for delivery, and delivered events
- Branch on order tags, customer segment, or LTV
- Combine with email, SMS, and webhook actions in the same flow
SMS Shipment Updates
Deliver order tracking updates straight to your customers' mobile devices via SMS. Customers can opt in at checkout or on the receipt page after their order is placed, and only orders with a ship-to phone number receive messages.
- Opt-in available at checkout and on the receipt page
- Automatic updates as the carrier reports status changes
- Skips orders without a ship-to phone number, so no message is sent (and no SMS fee incurred) where it's not relevant
Supported Shipping Carriers
Carrier tracking events are pulled automatically for the leading US shippers.
- USPS
- FedEx
- UPS
Tracking data flows into the order record, the branded tracking page, transactional emails, SMS, and Communication Flows without merchant configuration.
API, Webhooks, and Data Warehouse
Every shipment event is available via REST API, real-time webhooks, and the UltraCart Data Warehouse, so your downstream marketing, analytics, and operations systems stay in sync.
Webhooks fire automatically as carrier status changes. The event set includes:
- Expected Delivery Date
- In Transit
- Out For Delivery
- Delivered
- Available For Pickup
- Failed Attempt
- Delay
- Customer Action Required
- Exception
Order Tracking Documentation
Setup steps, theme requirements, SMS configuration, and pricing live in the UltraCart docs.
Order Tracking DocsLet's Work Together
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