About 3PL Worldwide
Fast. Flexible. Fulfillment.
3PL Worldwide is a world class provider of third party logistics to direct response, e-commerce, and catalog marketers. We offer a complete array of order processing, fulfillment services, inventory management, 3pl logistics, call center operations, and warehouse and logistics management to move your goods from our bi-coastal warehouses into your customer's hands quickly, correctly and at a price that preserves your margins.
3PL gets your direct response program up and running in days, not weeks. 3PL's custom built OrderTrax system processes over a half of billion dollars in sales orders annually, and our call center handles hundreds of thousands customer contacts each month. We use award winning Escalate Retail for catalog order processing, enabling customized online reports tailored to your order fulfillment needs in real-time.
Because fulfillment is all we do, our client servicing is a stand-out. We are structured for maximum flexibility and customization. And when you need to speak to someone on your team, you get answers, not delays. We take the guesswork out and put the intelligence in.
Bi-coastal warehouses for cost-effective distribution.
3PL's bi-coastal warehouses contain more than 300,000 square feet and state of the art technologies. Our headquarters, east coast warehouse, and call center are located in Milford, Connecticut — just 90 minutes from major New York and New Jersey ports. Our Los Angeles warehouse facility is only 20 minutes from the Port of Long Beach.
3PL Worldwide lives up to our commitment to our clients, to their customers, and to protecting the bottom line every day by providing fast, flexible fulfillment. We combine the best in order management, logistics and fulfillment services, bi-coastal warehouse facilities and call center management to create happy customers one order at a time.
3PL meets the demands of today's fast-paced multichannel market. Customers expect prompt service and quick delivery and marketers demand flexible, scalable logistic systems and up-to-the-minute reporting. We never accept the status quo. 3PL is constantly implementing new ways to provide better service, actionable metrics and cost savings.
Management team experience — Each member of 3PL's management team has an average of 15 years' experience in direct response fulfillment. Our experience allows us to coordinate the ideal systems for your program, anticipate your problems and help you navigate through any unanticipated bumps. We are also extremely proud of the stability of our Client Services team. With 3PL Worldwide, your account managers provide consistent, knowledgeable service.
Real-time reporting — 3PL's state of the art interactive reporting management tool, Mission Control provides deeper, more relevant and actionable metrics. Log in from the Web and run real-time reports on finance, inventory logistics management, customer service or order processing…any way you want to see your important order and campaign data.
24/7 Customer Service — With 3PL Worldwide your company will always be open for business. 3PL has complete state of the art call center redundancy to ensure your customers will receive world class service all day, every day. We also offer order management technologies that integrate into your customers' data either through IVR or web access linked directly to your commerce site.
Outstanding account management — Our Client Services managers are the linchpins to 3PL's outstanding client service. Each 3PL client is assigned a manager who becomes your single point of contact and coordinates all aspects of the program — from inception through launch to maintaining day to day project management. Our Client Service managers keep you informed and ensure that all departments work together for you.
When you have UltraCart and 3PL together, you have a potent system to not only fulfill your customers orders, but to take care of any of your customer issues as well.