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Need help? Contact UltraCart Support for questions about the integration, or visit Zoho Desk Support for platform-specific issues.
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About Zoho Desk
Zoho Desk is a cloud-based help desk solution designed to help businesses manage customer service operations efficiently. The UltraCart + Zoho Desk integration embeds a powerful customer panel widget directly into Zoho Desk’s ticketing interface, delivering a seamless flow of ecommerce data. Support agents can view customer order history, lifetime value, subscription details, and more—without switching platforms. This integration ensures faster, more personalized support and a better experience for your customers.
Key Benefits
- Quick Setup: Connect UltraCart and Zoho Desk in just a few clicks.
- Contextual Data: View real-time customer information directly inside Zoho Desk’s UI.
- Streamlined Support: Respond faster to inquiries with integrated order, LTV, and customer history.
- Trusted Integration: Built and maintained by UltraCart to ensure compatibility and reliability.
Integration Features
- Customer Panel Widget: Shows UltraCart order history, LTV, first purchase date, and more inside Zoho Desk tickets.
- Subscription Visibility: Support reps can quickly access subscription status without logging into UltraCart.
- Context-Aware Search: Links directly to the customer record or order detail page within the UltraCart admin panel.
Ready to get started? Enable the Zoho Desk integration in your UltraCart account and empower your support team with deeper customer insights. Log in to UltraCart to activate it today.
Documentation / Integration Information
To get started, you'll need a Zoho Desk account and an UltraCart store. Simply install the UltraCart extension within Zoho Desk and authorize access. You can then configure visibility options and enable the customer insight widget.
For step-by-step setup instructions, refer to the UltraCart + Zoho Desk Integration Guide. For general Zoho Desk features, visit the Zoho Desk website.
Managing your business
Manage the full life-cycle of your business using our robust departments
One of UltraCart's most powerful features is its robust back office systems. With Departments for Auto Orders, Shipping, Fraud Review, and much more.
Customer Profiles allow your customers to store their information, view past orders, write item reviews, and more.
The UltraCart platform features a variety of robust reports to help you manage your e-commerce business. From complete Sales reports to Item and Customer reports.
Affiliate marketing is one of the most powerful and least expensive ways to promote your brand. With the affiliate doing their own marketing, you'll likely see an increase in sales, as well as awareness of your brand.
Download sales information into QuickBooks automatically with our free UltraBooks software. UltraBooks allows UltraCart merchants to import data directly to QuickBooks™ software.
Having someone else ship your products can be one of the best decisions that you will ever make. It will allow your company to focus on other areas such as product development and marketing.
Advanced Integrations
UltraCart has hundreds of advanced features available, but even we can't predict every need. If you require additional functionality not integrated directly into the UltraCart E-Commerce Platform, you can use our available advanced integration interfaces to offer complex and robust services to your website visitors.
Activation Codes
Selling software that requires a custom registration code? Or need to provide a user name & password in real time? Check out our Activation API to see how you can utlize UltraCart in these scenarios. More about Activation Codes
Webhooks
Webhooks are asynchronous outbound notifications of events to an external server. The Webhook resource allows for programmatic configuration of Webhooks on an UltraCart account.More about webhooks
Electronic Data Interchange (EDI)
An inter-company, application-to-application communication of data in standard format for business transactions, Electronic Data Interchange (EDI) is a set of standards for structuring information that is to be electronically exchanged between and within businesses, organizations, government entities and other groups. The standards describe structures that emulate documents, for example purchase orders to automate purchasing. The term EDI is also used to refer to the implementation and operation of systems and processes for creating, transmitting, and receiving EDI documents. More about EDI
Application Programming Interface (API)
UltraCart provides advanced merchants sophisticated and robust REST-style API for manipulating an UltraCart account. Common uses for the APIs include integration with a custom legacy applications, real-time inventory and product management, bulk import and export of customer data, ad more.
Currently implemented are API functions for systems such as Item Management, Catalog Management, Inventory, and Order Processing. If you require an API that is not currently implemented, please contact our Professional Services department for a development estimate. More about the UltraCart API
Support
Our dedicated, support team is here to help you every step of the way!
Never outsourced. 100% in-house, US-based support.
Talk to real people who understand your business—no AI bots, no automated responses. Our experienced team is ready to help you solve problems, big or small.
Learn MoreQuick answers to common questions.
Need assistance fast? Access our robust knowledge base or connect with a support representative for swift resolutions.
View FAQExtensive documentation and code examples.
Dive into our detailed guides and examples to optimize your UltraCart experience. From setup to advanced features, our resources cover it all.
View DocsPersonalized phone and email support.
Pick up the phone and speak directly with our expert team, or send an email for personalized assistance tailored to your needs.
Reach Out!Video training tutorials, guides and tips.
Explore a library of easy-to-follow video resources to master every feature of UltraCart and maximize your eCommerce success.
View VideosOnboarding Assistance for New Merchants.
Get personalized help setting up your store, adding products, and integrating payment gateways to launch quickly and confidently.
Contact Support