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Meet UltraCart’s AI chat agents
always-on support that feels like talking to a real human
Because agents are built into the core UltraCart platform, they understand customer context (orders, subscriptions, history, behavior) and can instantly share order status and shipping details without plugins, third-party services, or extra setup. Launch multiple agents with unique personalities and capabilities, and handle web chat and SMS at scale—so customers never wait and your team can focus on higher-value work.
- No extra apps to wire up—agents live where your data already is
- Faster resolutions and fewer repetitive tickets
- Higher conversion rates from real-time, contextual help
- Lower support burden without sacrificing customer experience
24/7 Instant Support
Never miss a question—agents reply day or night across your eCommerce storefront, web chat, and SMS.
Natural Conversations
Human-like, natural language guides customers through checkout, order lookups, and product questions with clarity.
Personalized Guidance
StoreFront and item data power tailored recommendations and cross-sells for smarter, interactive eCommerce.
Seamless Handoff
Transfer to a live agent instantly, preserving context, history, and sentiment for faster resolutions.
Automatic Ticketing
No humans available? Open tickets via email, UltraCart Tasks, or Zoho Desk and notify customers.
Multilingual by Default
Agents detect and reply in each customer’s language—nuanced, accurate, and brand-true for global eCommerce.
Full Visibility
Watch chats live, search transcripts, and track emoji-based sentiment—an auditable trail for quality control.
Budget Control
Set daily and monthly caps to keep AI usage predictable and aligned with your online shopping goals.
What Customers Can Do
From order inquiries to subscription management, UltraCart's AI chat agents empower your customers to get instant answers and take action without waiting for human assistance. Here are some of the key tasks they can handle:
- Track an order and get real-time shipping updates
- Look up subscriptions and manage changes
- Update expired cards for recurring orders
- Pause, resume, cancel, or delay subscriptions
- Get product advice powered by your item data and StoreFront content
- Open a support ticket when human help is needed
AI Agent Capabilities
UltraCart's AI chat agents are designed to seamlessly integrate with your StoreFront, providing a range of capabilities that enhance customer support and engagement. Here are some of the standout features:
- Web Chat & SMS support
- Assign agents to StoreFront-specific queues and contexts
- Natural language & multilingual conversations
- Customer lookup, order lookup
- Subscription management: card update, pause, resume, cancel, delay
- Handoff to live agents
- Auto-create tickets via email / UltraCart Tasks / Zoho Desk
- Live transcript viewing & sentiment indicators
- Budgets & daily usage caps
How It Works
Create Your Agent
Give it a name, profile image, and personality that matches your brand voice.
Choose Capabilities & Instructions
Toggle what the agent can do (orders, subscriptions, tickets, handoffs). Add chat and SMS instructions to handle special scenarios.
Control Scope & Spend
Decide which data the agent can access and set budget caps to manage costs.
Security & Control
While UltraCart AI agents lighten your load by handling real-world eCommerce tasks—order lookups, subscription changes, recommendations, and ticketing—you stay firmly in control. You decide exactly what data and actions are permitted, you can watch conversations in real time, step in or take over at any moment, and review outcomes across your storefront. With full visibility and granular controls, you get the benefits of automation without sacrificing oversight or the quality of your customer relationships.
Granular Data Permissions
Grant AI chat agents only what they need—orders, subscriptions, and item/StoreFront content. Enable specific actions (lookups, subscription updates, ticketing) and limit access by queue or page context in your eCommerce storefront.
Real-Time Oversight
View conversations live across web chat and SMS; join or take over anytime. Searchable transcripts and sentiment give a complete, auditable record of every interaction.
Frequently Asked Questions
Do I need third-party tools to connect order or shipping data?
No. Agents are built into UltraCart, with direct access to data you allow.
What happens if no human is available?
Agents can automatically create tickets via email, UltraCart Tasks, or Zoho Desk and notify the customer.
Can I use agents on both web chat and SMS?
Yes. Agents can seamlessly operate across both web chat and SMS channels, providing a consistent support experience for your customers.
How many agents can I run?
Create multiple agents with different personalities and capabilities, and assign them to specific queues.
Which languages are supported?
Agents detect and respond in the customer’s preferred language for natural, nuanced conversations.
Can I watch or take over a conversation?
Yes—view transcripts live, monitor sentiment, jump in, or take over anytime.
Can you recommend products based on my previous purchases
Ready to Launch Your Online Store? It's Easier Than You Think!
Get started with UltraCart in just a few simple steps—no long commitments, no complicated setup. Just a streamlined experience designed to get your store live and making sales.
Clear Pricing
Transparent pricing that grows with your business—no hidden fees, just the tools you need to succeed.
Pricing and PlansDedicated Support
Friendly support ready to help you launch, grow, and answer any questions along the way.
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