RevGuard

RevGuard's OCO customer service optimization platform is guaranteed to boost profits by 80% and lower chargebacks by 15% within 30 days or you don't pay!

Overview:

RevGuard incorporates split-testing and multi-variate testing within an automated IVR (phone) and Web solution to effectively optimize the handling of inbound customer service inquiries to best meet the balance in boosting profits and managing chargebacks for your program. We call this product Optimized Customer Outcome (OCO).

All of our clients see a positive ROI right out of the gate with more substantial (80%+) increases in profitability (after our cost) and lowered chargebacks by 15-25%.

The profitability impact is generated by:

  • Lowering refunds expense by 30-50%
  • Cutting live customer service costs by 50%
  • Increasing save sale revenue by 15-20%

OCO is essential to competing at the highest level for subscription-based products.

Services Provided:

  • Utilize over 7 years experience in developing best practices for free trial/continuity/subscription programs
  • Introduction analytic call to understand your objectives/goals
  • Script writing
  • Script recording
  • IVR and Web platform setup
  • Weekly report generation and analytic calls (to go over recommendations for optimization and next steps on testing).

OCO is fully integrated with UltraCart, so setup is easy and communication with your customers is personalized based on their status. You can continue to use your existing toll-free number and customers can connect to your live call center easily by pressing '0" at any time.

Contact Walter Long:

Email: walter@revguard.net

Phone: 720.231.5850