You're Never Alone When You Use UltraCart Shopping Cart Software

Face it, the hardest part of using any shopping cart software (hosted or on your own server), is getting proper support. That's something UltraCart learned nearly 15 years ago when it started, and hasn't forgotten yet. Mostly, providing shopping cart software support is not a one size fits all proposition. So, it's critical that your shopping cart supplier provide many paths and approaches to ensure your success.

Shopping Cart Software Support Rule One: Always Have A "Real Person" Option

While many people want and need "impersonal" means of support, there should always be a means to speak to a live individual, preferably via telephone. UltraCart has one of the most knowledgeable and most available support groups in the shopping cart software business. This means that a "real" person will answer the phone and help you solve the problem at hand. While this type of service was prevalent in the beginning of the software industry, it has given way to other forms which, while very useful, don't substitute for needing someone "right now" in case of a problem, or even if the other support methods just don't provide it. We even provide support for "pre-sales" trials since we want everyone to get the full UltraCart experience. If you don't believe us, just try our support line and see what happens.

What about shopping cart support when you don't or can't call? UltraCart has gone above and beyond the call here as well with comprehensive and up to date methods to solve almost any issue including:

• Our over two thousand page dedicated support website (www.docs.ultracart.com) which provides online explanations of setup and configuration, as well as the how to deploy the countless options that UltraCart's shopping cart software solution brings. Powered by detailed menus and it's own internal search engine, UltraCart Docs is a first line of defense for those who want and need guides on how best to use this software. It has its own dedicated staff and adds many pages of new documentation each week. Most important, if something isn't clear, the staff can and will improve the documenation quickly.
• As with many shopping cart software suppliers, UltraCart has a support portal where you can open a request for support and track the progress of resolving the issue at hand. However, where many eCommerce solution providers merely provide reference cases, UltraCart offers the ability to request specific support for specific issues which are kept open and working until resolution. Of course, if you'd like to make sure you're taking advantage of other's experiences before you, the portal does have a marvelous search mechanism that treats cases like database entries and searches for answers that might match your questions. This portal is complete support management tool where you can open a new case, view all open cases and more.
• With hundreds of active participants at any time, the Peer-To-Peer forums encourage a means for our shopping cart software users to go further and support one another in many ways. Topics can range from affiliate management to integrating 3rd party applications to how to market more effectively. When possible, UltraCart staff also joins in to participate.
• While not updated as frequently as our online documentation,UltraCart does offer a printed manual that can be either downloaded (as a PDF) or ordered in printed form. It has most of the main topics for setup and configuration and is a good "linear" guide for those needing to start from the beginning rather than look for a specific topic or issue.
• And of course we still answer our email. In fact each email coming into UltraCart is assigned a number that can be linked to support cases to make sure nothing is "lost in the translation" as it were.

In the often confusing world of shopping cart software, we try very hard to make sure that our users are never without support, something you'll learn to appreciate when your livelyhood depends on your shopping cart.